Computing Support:

We are currently providing support virtually.

To request support:

Help Desk Hours:

 

Monday through Friday:  8:00 a.m. to 5:00 p.m.
Spring Break, Fall Break and Winter Break: 8:00 a.m. to 5:00 p.m.
Summer hours: 7:45 a.m. to 4:45 p.m.

Closed on weekends and when the university is closed.

General Support:

 

Use our online help desk form.

Laptops available for checkout! Learn more here →

WCNR computing and network access is provisioned based on your affiliation with the college. 

Access is granted automatically within 24 hours if our systems discover:

  • you are a student, faculty or staff with a home department in the college
  • you are a student from another college taking a WCNR class
  • you are a sponsored affiliate of WCNR

If our systems cannot automatically detect your eligibility, you will need to request an exception at:

https://accounts.warnercnr.colostate.edu

Network home directories (MyFiles) have a 30GB quota!

Getting an Email Account

All Colorado State University students, faculty, and staff are given a free email account with the creation of an eID. Visit the eID Web Site to create an eID.

OFFICE 365 Service for Faculty & Staff

http://help.mail.colostate.edu/ is the go-to source for information about the Exchange-based calendar for faculty and staff, mail/calendar clients and client access, tips & tricks for setting up, configuring, and getting the most out of Exchange 2010.

Google Apps for CSU

Undergraduate students, are given a Google Apps account during the EID account creation process. Faculty, staff, and graduate students can create a Google Apps account in addition to their main university email account, at http://mail.rams.colostate.edu.

Get Connected

Install and run CSU’s VPN client, Pulse Connect. That is available at https://www.acns.colostate.edu/security/ (under the “Pulse Connect Secure Gateway” heading). Comprehensive instructions can be found here.

Map Network Drive (Windows)

  • Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
  • Connect to the CSU network using the Pulse Secure client. You will need the Duo app for your two-factor authentication within the Pulse Secure client.
  • Right-click “My Computer” and choose “Map network drive…”
  • Network path:  \\acns.colostate.edu\wcnr-network
  • Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
  • Password:  <your ePassword>

Map Network Drive (Mac OSX 10.10+)

  • Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
  • Connect to the CSU network using the Pulse Secure client. You will need the Duo app for your two-factor authentication within the Pulse Secure client.
  • In Finder, click Go -> “Connect to Server…”
  • Server Address:  smb://COLOSTATE;<ename>@acns.colostate.edu/wcnr-network
  • Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
  • Password:  <your ePassword>

Linux SSH

Download the free PuTTY client (Windows) or use terminal (Mac), and then connect to linux.warnercnr.colostate.edu.  For further instructions please see our KB-FAQ.