Computing Support:
We are currently providing support virtually.
To request support:
- Email: WCNR_IT_Support@Mail.ColoState.EDU
- Call and leave a message: (970) 491-5037
Help Desk Hours:
Monday through Friday: 8:00 a.m. to 5:00 p.m.
Spring Break, Fall Break and Winter Break: 8:00 a.m. to 5:00 p.m.
Summer hours: 7:45 a.m. to 4:45 p.m.
Closed on weekends and when the university is closed.
WCNR computing and network access is provisioned based on your affiliation with the college.
Access is granted automatically within 24 hours if our systems discover:
- you are a student, faculty or staff with a home department in the college
- you are a student from another college taking a WCNR class
- you are a sponsored affiliate of WCNR
If our systems cannot automatically detect your eligibility, you will need to request an exception at:
Network home directories (MyFiles) have a 30GB quota!
All Colorado State University students, faculty, and staff are given a free email account with the creation of an eID. Visit the eID Web Site to create an eID.
http://help.mail.colostate.edu/ is the go-to source for information about the Exchange-based calendar for faculty and staff, mail/calendar clients and client access, tips & tricks for setting up, configuring, and getting the most out of Exchange 2010.
Undergraduate students, are given a Google Apps account during the EID account creation process. Faculty, staff, and graduate students can create a Google Apps account in addition to their main university email account, at http://mail.rams.colostate.edu.
Get Connected
Install and run CSU’s VPN client, Pulse Connect. That is available at https://www.acns.colostate.edu/security/ (under the “Pulse Connect Secure Gateway” heading). Comprehensive instructions can be found here.
Map Network Drive (Windows)
- Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
- Connect to the CSU network using the Pulse Secure client. You will need the Duo app for your two-factor authentication within the Pulse Secure client.
- Right-click “My Computer” and choose “Map network drive…”
- Network path: \\acns.colostate.edu\wcnr-network
- Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
- Password: <your ePassword>
Map Network Drive (Mac OSX 10.10+)
- Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
- Connect to the CSU network using the Pulse Secure client. You will need the Duo app for your two-factor authentication within the Pulse Secure client.
- In Finder, click Go -> “Connect to Server…”
- Server Address: smb://COLOSTATE;<ename>@acns.colostate.edu/wcnr-network
- Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
- Password: <your ePassword>