Computing Support:

 

Help Desk Hours:

 

Monday through Friday:  8:00 a.m. to 5:00 p.m.
Spring Break, Fall Break and Winter Break: 8:00 a.m. to 5:00 p.m.
Summer hours: 7:45 a.m. to 4:45 p.m.

Closed on weekends and when the university is closed.

General Support:

 

Use our online help desk form.
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Account Basics

WCNR Account Basics

You are eligible for a WCNR network account if:

  • you are a student, faculty or staff with a home department in the college
  • you are a student from another college taking a WCNR class
  • you are a sponsored affiliate of WCNR

 

You will need to request a WCNR network account if:

  • you will need access to the PC Labs
  • you will need access to college network resources such as network drives and printers

Network home directories (MyFiles) have a 30GB quota!

Downloads

Symantec AntiVirus is free for home use for faculty, staff and student personal computers and can be downloaded from the link below.  It is available for Windows and Mac OSX.  Windows Secure Shell (SSH), PkZip and IP Sentry are also available on the dowloads page.

Campus site-licensed software downloads

RAMtech provides a number of software packages at special savings to CSU students, faculty, and staff.

Email

Getting an Email Account

All Colorado State University students, faculty, and staff are given a free email account with the creation of an eID. Visit the eID Web Site to create an eID.

OFFICE 365 Service for Faculty & Staff

http://help.mail.colostate.edu/ is the go-to source for information about the Exchange-based calendar for faculty and staff, mail/calendar clients and client access, tips & tricks for setting up, configuring, and getting the most out of Exchange 2010.

Google Apps for CSU

Undergraduate students, are given a Google Apps account during the EID account creation process. Faculty, staff, and graduate students can create a Google Apps account in addition to their main university email account, at http://mail.rams.colostate.edu.

[  Additional information about campus email services  |  Login to Outlook Web App  |  Configure Your Email Client  ]

VoIP

Visit CSU’s Telecommunications website – http://telecom.colostate.edu/VOIP.aspx                                                                                                        [Printer friendly guide]

Voicemail Options (old analog voicemail recorders will not work with VoIP phones):

 

 1. Use the campus Microsoft Exchange voicemail system (there is a $3 monthly charge for this service)

  • submit a service order for this at https://wsnet.colostate.edu/cwis24/telecomweb/serviceorders/Default.aspx
  • change the ring time before going to voicemail at http://myphone.colostate.edu in “Call Forwarding” options
2. Forward your phone to a personal cell phone and use the voicemail that comes with your cell phone package.
  • Enter your cell phone number with 8 + area code (e.g. 8-970-123-4567) at http://myphone.colostate.edu in “Call Forwarding” options. NOTE: you can not forward to a long distance number.
3. Create a Google Voice account and forward your phone to that account and use this for voicemail.
  • visit http://support.google.com/voice/ for more information

Hint: If you don’t want to use any form of voicemail, but want to prevent callers from hearing the “This phone is not set up for voicemail” message, then change the call forwarding number of seconds to 60. That should deter anyone from thinking there is a voicemail box connected to the phone.

If you still have questions or need help, please contact Telecommunications by dialing “0” from on campus, or 970-491-1111 from off campus.

Remote PC Lab Access

Requirements

To access the Warner CNR PC Lab software using the remote desktop application, you will first need to install and run CSU’s VPN client, Junos Pulse. That is available at http://www.acns.colostate.edu/IT-Professionals (under the “SSL Gateway” heading).  Once installed, add a connection (like this) to https://secure.colostate.edu and login using your eID.

To Connect (Windows PC):

  1. Go to Start, All Programs, Accessories and click on Remote Desktop Connection.
  2. For the computer name, type: labcluster16.warnercnr.colostate.edu
  3. Click on Show Options and then click on the Local Resources tab. Under Local devices and resources, click on More and check the box Drives. This will allow you to save to your local or homes drives.
  4. Click the Connect button at the bottom and when prompted for username and password, use colostate\your-eid and eid password.

To Connect (Mac OSX):

  1. Download and install Microsoft’s remote desktop client from  https://itunes.apple.com/us/app/microsoft-remote-desktop/
  2. Run the remote desktop client and connect to labcluster16.warnercnr.colostate.edu (like this).
  3. Options in the RDC -> Preferences menu will allow you to access local resources from your remote Windows session.

Get Connected

Get Connected

Install and run CSU’s VPN client, Pulse Connect. That is available at https://www.acns.colostate.edu/security/ (under the “Pulse Connect Secure Gateway” heading).

Map Network Drive (Windows)

  • Click on the “Net Connect” button after logging into the SSL VPN
  • Right-click “My Computer” and choose “Map network drive…”
  • Network path:  \\cnrdom.colostate.edu\wcnr-network
  • Username: COLOSTATE\<your eUsername>
  • Password:  <your ePassword>

Map Network Drive (Mac OSX 10.7+)

  • click on the “Net Connect” button after logging into the SSL VPN
  • In Finder, click Go -> “Connect to Server…”
  • Server Address:  smb://cnrdom.colostate.edu/wcnr-network
  • Username: cnrdom\<WCNR username>
  • Password:  WCNR password

Linux SSH

Download the free PuTTY client (Windows) or use terminal (Mac), and then connect to linux.warnercnr.colostate.edu.  For furth instructions please see out KB-FAQ. [ ]