Technology Support
To Request Support:
- Submit a ticket in our Service Portal
- Email: [email protected]
- Call and leave a message: (970) 491-5037
Walk-in Support:
- Monday through Friday: 9:00am – 12:00pm and 1:00pm – 4:00pm
- Location: Room 206 in the Michael Smith Natural Resources Building
WCNR computing and network access is provisioned based on your affiliation with the college.
Access is granted automatically within 24 hours if our systems discover:
- you are a student, faculty or staff with a home department in the college
- you are a student from another college taking a WCNR class
- you are a sponsored affiliate of WCNR
If our systems cannot automatically detect your eligibility, you will need to request an exception at:
All Colorado State University students, faculty, and staff are given a free email account with the creation of an eID. Visit the eID Web Site to create an eID.
http://help.mail.colostate.edu/ is the go-to source for information about the Microsoft 365-based calendar for employees and students, mail/calendar clients and client access, tips & tricks for setting up, configuring, and getting the most out of Exchange 2010.
Get Connected
Install and run CSU’s VPN client, Global Protect. That is available at https://it.colostate.edu/cybersecurity/globalprotect-vpn/ . Comprehensive instructions can be found here.
Map Network Drive (Windows)
- Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
- Connect to the CSU network using the Global Protect client. You will need the Duo app for your two-factor authentication when logging into the Global Protect client.
- Right-click “My Computer” and choose “Map network drive…”
- Choose drive letter “N:”
- Network path: \\acns.colostate.edu\wcnr-network
- Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
- Password: <your ePassword>
Map Network Drive (Mac OSX 10.10+)
- Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
- Connect to the CSU network using the Global Protect client. You will need the Duo app for your two-factor authentication when logging into the Global Protect client.
- In Finder, click Go -> “Connect to Server…”
- Server Address: smb://COLOSTATE;<ename>@acns.colostate.edu/wcnr-network
- Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
- Password: <your ePassword>
Linux SSH
Download the free PuTTY client (Windows) or use terminal (Mac), and then connect to linux.warnercnr.colostate.edu.
Need to Print? »
We have changed how printing in the Warner College works.
College students can print at any one of the labs located within the Michael Smith Natural Resources building. All print jobs are sent to HandPrint, where the print job is held in a print queue until they are released by the student, using their Ram Card.
So instead of picking the printer that you want to print to, you simply print to HandPrint then go to the printer that you want it to come out at. By scanning your Ram Card the printer will show you what print jobs it has available to print from you and then you select what you want to print and tell the printer to print your job.
If the print job is not released, it will be deleted after 24 hours. This prevents waist from selecting the wrong printer and sending your print job to the wrong place or to a locked room. Nothing is actually printed until it is released at one of the printers.
We have Xerox printers located in the first floor lab, both a black and white and a color printer. We have one located on the second floor by the main atrium stairs.
We also have the Xerox department printers set up for Geo, HDNR, FRS and FWCB that are also part of the HandPrint system that print jobs can be picked up at.
The College also offers plotter printing for large posters, maps, and other projects. The plotter is only available in the CAL Lab (MSNR 107A). To get something printed for the plotter, stop by the lab attendant staff desk within the CAL. All you’ll need your CSU ID and a USB drive with the document (PDF format required for plotter printing) you need printed.
To instructions to install HandPrint on your personal computer
Hand Print Installation Instructions