Computing and Network Support



Welcome To WCNR Computing and Network Services

 
General Support:

Use our online help desk form.

Computing Support:
  • Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Call (970) 491-5037
  • Stop by our offices in Natural Resources 206 
Help Desk Hours:

Monday through Friday:  8:00 a.m. to 5:00 p.m.  Closed weekends. 
Spring Break, Fall Break and Winter Break: 8:00 a.m. to 5:00 p.m. 
Summer hours: 7:30 a.m. to 4:30 p.m. 

Closed when the university is closed.
Large Attachment Mailer
  • Account Basics
  • Downloads
  • Email
  • VoIP
  • Remote PC Lab Access
  • Get Connected
  • Policies / Guidelines
WCNR Account Basics

You are eligible for a WCNR network account if:

  • you are a student, faculty or staff with a home department in the college
  • you are a student from another college taking a WCNR class
  • you are a sponsored affiliate of WCNR

 

You will need to request a WCNR network account if:

  • you will need access to the PC Labs
  • you will need access to college network resources such as network drives and printers
Network home directories have a 3GB quota
Downloads


Symantec AntiVirus is free for home use for faculty, staff and student personal computers and can be downloaded from the link below.  It is available for Windows and Mac OSX.  Windows Secure Shell (SSH), PkZip and IP Sentry are also available on the dowloads page.


Campus site-licensed software downloads

RAMtech provides a number of software packages at special savings to CSU students, faculty, and staff.

Getting an Email Account

All Colorado State University students, faculty, and staff are given a free email account with the creation of an eID. Visit the eID Web Site to create an eID.
 

Central Exchange Service for Faculty & Staff

http://help.mail.colostate.edu/ is the go-to source for information about the Exchange-based calendar for faculty and staff, mail/calendar clients and client access, tips & tricks for setting up, configuring, and getting the most out of Exchange 2010.
 

Google Apps for CSU

Undergraduate students, are given a Google Apps account during the EID account creation process. Faculty, staff, and graduate students can create a Google Apps account in addition to their main university email account, at http://mail.rams.colostate.edu.
 

[  Additional information about campus email services  |  Login to Outlook Web App  |  Configure Your Email Client  ]

Visit CSU's Telecommunications website - http://telecom.colostate.edu/VOIP.aspx
 
Voicemail Options (old analog voicemail recorders will not work with VoIP phones):
  1. Use the campus Microsoft Exchange voicemail system (there is a $3 monthly charge for this service)
  2. Forward your phone to a personal cell phone and use the voicemail that comes with your cell phone package.
    • Enter your cell phone number with 8 + area code (e.g. 8-970-123-4567) at http://myphone.colostate.edu in "Call Forwarding" options. NOTE: you can not forward to a long distance number.
  3. Create a Google Voice account and forward your phone to that account and use this for voicemail.

Hint: If you don't want to use any form of voicemail, but want to prevent callers from hearing the “This phone is not set up for voicemail” message, then change the call forwarding number of seconds to 60. That should deter anyone from thinking there is a voicemail box connected to the phone.


If you still have questions or need help, please contact Telecommunications by dialing “0” from on campus, or 970-491-1111 from off campus.

Requirements
  1. To access the Warner CNR PC Lab software using the remote desktop application, you will first need to login to CSU's "secure gateway" at https://secure.colostate.edu/netconnect (use your eID).  Once logged in, click the "network connect" button and wait for a connection pop-up window to appear.
To Connect (Windows PC):
  1. Go to Start, All Programs, Accessories, Communications and click onRemote Desktop Connection.
  2. Type in the name of the computer which is labcluster.warnercnr.colostate.edu.
  3. Click on Options and then click on the Local Resources tab and check the box Disk drives. This will allow you to save to your local or homes drives.
  4. Click on the Connect button at the bottom, and when prompted for username and password, use "CNRDOM\your-NR-username" followed by your WCNR password.
To Connect (Mac OSX):
  1. Download and install Microsoft's remote desktop client from http://www.microsoft.com/mac/downloads.
  2. Run the remote desktop client and connect to labcluster.warnercnr.colostate.edu.
  3. Options in the RDC -> Preferences menu will allow you to access local resources from your remote Windows session.
Get Connected


Login to the CSU Secure Access Gateway (SSL VPN) - https://secure.colostate.edu/netconnect   [  How to use the Secure Access Gateway  ]
 

Map Network Drive (Windows)
  • click on the "Net Connect" button after logging into the SSL VPN
  • Right-click "My Computer" and choose "Map network drive..."
  • network path:  \\cnrdom.colostate.edu\wcnr-network
  • Username: cnrdom\<WCNR username>
  • Password:  WCNR password
 Map Network Drive (Mac OSX 10.7+)
  • click on the "Net Connect" button after logging into the SSL VPN
  • In Finder, click Go -> "Connect to Server..."
  • Server Address:  smb://cnrdom.colostate.edu/wcnr-network
  • Username: cnrdom\<WCNR username>
  • Password:  WCNR password

Linux Desktop

Download the free NX Client, and then connect to linux.warnercnr.colostate.edu.   [  Configure NX Client  ]

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