Technology Support:
We are currently providing virtual and in-person support.
To request support:
- Email: WCNR_IT_Support@ColoState.EDU
- Call and leave a message: (970) 491-5037
Help Desk Walk Up Support Hours:
Monday through Friday: 9:00 a.m. – 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Closed on weekends and when the university is closed.
We are located in room 206 in the Michael Smith Natural Resources building.
General Support:
(Requires active Global Protect VPN connection when off-campus)
WCNR computing and network access is provisioned based on your affiliation with the college.
Access is granted automatically within 24 hours if our systems discover:
- you are a student, faculty or staff with a home department in the college
- you are a student from another college taking a WCNR class
- you are a sponsored affiliate of WCNR
If our systems cannot automatically detect your eligibility, you will need to request an exception at:
All Colorado State University students, faculty, and staff are given a free email account with the creation of an eID. Visit the eID Web Site to create an eID.
http://help.mail.colostate.edu/ is the go-to source for information about the Microsoft 365-based calendar for employees and students, mail/calendar clients and client access, tips & tricks for setting up, configuring, and getting the most out of Exchange 2010.
Get Connected
Install and run CSU’s VPN client, Global Protect. That is available at https://www.acns.colostate.edu/security/ . Comprehensive instructions can be found here.
Map Network Drive (Windows)
- Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
- Connect to the CSU network using the Global Protect client. You will need the Duo app for your two-factor authentication when logging into the Global Protect client.
- Right-click “My Computer” and choose “Map network drive…”
- Network path: \\acns.colostate.edu\wcnr-network
- Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
- Password: <your ePassword>
Map Network Drive (Mac OSX 10.10+)
- Two-factor authentication is required for connection to the CSU network from off-campus. Ensure you have Duo properly setup.
- Connect to the CSU network using the Global Protect client. You will need the Duo app for your two-factor authentication when logging into the Global Protect client.
- In Finder, click Go -> “Connect to Server…”
- Server Address: smb://COLOSTATE;<ename>@acns.colostate.edu/wcnr-network
- Username: COLOSTATE.EDU\<your eUsername> OR <your eUsername>@colostate.edu
- Password: <your ePassword>
Linux SSH
Download the free PuTTY client (Windows) or use terminal (Mac), and then connect to linux.warnercnr.colostate.edu.